why am i getting a package from everly health solutions

2 min read 16-04-2025

why am i getting a package from everly health solutions

Receiving an unexpected package can be unsettling, especially when it's from a company you don't recognize. If that package is from Everlywell, a telehealth company offering at-home lab tests, there are a few reasons why you might have received it. This article will explore the most common scenarios.

Understanding Everlywell's Services

Everlywell provides a range of at-home health testing kits. These tests cover various aspects of wellness, from food sensitivities and vitamin deficiencies to hormone levels and sexually transmitted infections (STIs). They're designed for convenience and privacy, allowing individuals to collect samples at home and mail them back for lab analysis.

Reasons for Receiving an Everlywell Package

Several scenarios could explain why you received an Everlywell package:

1. You Ordered a Test Yourself

The most straightforward reason is that you ordered a test kit from Everlywell. Think back to recent online purchases or subscriptions. Check your email inbox and credit card statements for any transactions related to Everlywell. Their website provides detailed order history access for registered users.

2. Someone Else Ordered it for You

Perhaps a family member, friend, or colleague ordered a test kit and mistakenly used your address. This is especially possible if you share a household or have a close relationship with someone interested in Everlywell's services. Reach out to those closest to you to clarify.

3. Incorrect Shipping Address

Shipping errors happen. Everlywell, like any company, may have accidentally sent a package to the wrong address. If you're certain you didn't order the kit and nobody you know did either, contact Everlywell's customer service immediately. They can investigate the shipping discrepancy.

4. A Gift

It's possible someone sent you an Everlywell test kit as a gift. The sender might have forgotten to inform you beforehand. Check with family and friends to see if this is the case.

What to Do if You're Unsure

If you're still unsure why you received an Everlywell package, take these steps:

Inspect the package carefully: Look for any identifying information, like an order number or recipient name, that might offer clues.
Check your email: Search your inbox for any communications from Everlywell.
Review your credit card or bank statements: Look for any charges from Everlywell.
Contact Everlywell customer service: Their contact information can be easily found on their website. Explain the situation, providing the package tracking number if possible.

Protecting Your Information

If you received the package in error, it's crucial to protect your privacy. Do not open the kit or provide any personal information. Contact Everlywell immediately to report the issue and arrange for the package's return or disposal.

Receiving an unexpected package is always a bit disconcerting. By systematically investigating the possibilities, you can quickly determine why you received your Everlywell package and take appropriate action. Remember, proactive communication with Everlywell customer service is key to resolving the situation efficiently and safeguarding your information.